First-Level Support
http://www.snik.eu/ontology/bb/FirstLevelSupport
| User support unit serving as first contact for all user groups with any kinds of information processing problems. It may consist, for example, of a central 24-h-hotline (service desk) that is responsible for the management of user accounts and first troubleshooting, or of decentralized information processing staff. When the first-level support cannot solve the problems, it hands them over to the second-level support. @en |
|
245 xsd:positiveInteger
303xsd:positiveInteger
|
|
|
bb:Thesaurus ↪ Thesaurus |
|
|
bb:IncidentAnalysis ↪ Incident Analysis bb:IncidentTaking ↪ Incident Taking bb:ProblemSolving ↪ Problem Solving |
|
|
meta:Function ↪ Function |
|
| First-Level Support @en سطح اول پشتیبانی @fa | |
|
bb:ItSupport ↪ IT Support |
|
|
ob:FirstLevelSupport ↪ First-Level Support |