First-Level Support

http://www.snik.eu/ontology/bb/FirstLevelSupport

User support unit serving as first contact for all user groups with any kinds of information processing problems. It may consist, for example, of a central 24-h-hotline (service desk) that is responsible for the management of user accounts and first troubleshooting, or of decentralized information processing staff. When the first-level support cannot solve the problems, it hands them over to the second-level support. @en

bb:page	245 xsd:positiveInteger 303 xsd:positiveInteger
meta:chapter	bb:Thesaurus ↪ Thesaurus
meta:component	bb:IncidentAnalysis ↪ Incident Analysis bb:IncidentTaking ↪ Incident Taking bb:ProblemSolving ↪ Problem Solving
meta:functionComponent	bb:IncidentAnalysis ↪ Incident Analysis bb:IncidentTaking ↪ Incident Taking bb:ProblemSolving ↪ Problem Solving
meta:isDecomposedIn	bb:IncidentAnalysis ↪ Incident Analysis bb:IncidentTaking ↪ Incident Taking bb:ProblemSolving ↪ Problem Solving
rdf:type	meta:Function ↪ Function
rdfs:label	First-Level Support @en سطح اول پشتیبانی @fa
rdfs:subClassOf	bb:ItSupport ↪ IT Support
skos:closeMatch	ob:FirstLevelSupport ↪ First-Level Support

inverse relations

is ov:defines of	sniko:bb ↪ Health Information Systems Ontology
is meta:isResponsibleFor of	bb:ServiceDeskStaff ↪ Service Desk Staff
is meta:isResponsibleForFunction of	bb:ServiceDeskStaff ↪ Service Desk Staff