IT service management (ITSM) is information management centered on the customer’s perspective of IT’s contribution to the business, in contrast to technology-centered approaches. It comprises all measures and methods that are necessary to support the business processes. Information management that is centered on the customer’s perspective of the contribution of a HIS to a business, in contrast to more technology-centered approaches. The IT Infrastructure Library (ITIL) is the de-facto standard framework for IT service management. @en